Amy
Skubiata, Customer Service Supervisor Amy
Skubiata, Customer Service Supervisor Water Service Application Form
(print, complete information, and fax to 903-731-8486)
Rates and Fees
PROGRAM DESCRIPTION
This department records, bills and collects for utility services rendered by the City thereby providing adequate operating funds.
The meter readers read all water meters monthly. Deposits, payments, delinquent notices, customer inquires, drafts and transfers of services and adjustments are the responsibility of the customer service representatives.
Develop Customer Service Center concept based on the Council's Organization Development Goal.
Reduce delinquent utility accounts based on the Council's Infrastructure Goal.
Cross train employees
Consistently follow cut-off schedules for delinquent utility accounts
Bill customers regularly
Reduce aged receivables